The University of Texas at Austin - What Starts Here Changes The World
The University of Texas at Austin Division of Student Affairs
search

UT counseling and mental health home link, go here to get back to the homepage

About Charges at CMHC

Beginning January 1, 2018, students will no longer pay the $10 individual counseling appointment charge. Additionally, students who see a CMHC psychiatrist will only pay $10 of our $15 appointment charge for psychiatry. The $10 charge is the same charge that students incur when they visit University Health Services and see a medical provider. All of our previously free services including a brief assessment with a counselor, referral assistance, group counseling, calls to the CMHC Crisis Line, the MindBody Labs, and prevention and outreach services will continue to be free. Students will continue to incur a $25 charge for not showing up to a counseling session or for giving less than 24 hours’ notice before cancelling an individual counseling appointment, psychiatric appointment, or group counseling session.

Services that are offered at no charge to students:

Charges:

CMHC Frequently Asked Questions About Charges

  1. What are CMHC’s new charges?
    Beginning January 1, 2018, students will no longer pay the $10 individual counseling appointment charge. Additionally, students who see a CMHC psychiatrist will only pay $10 of our $15 appointment charge for psychiatry. The $10 charge is the same charge that students incur when they visit University Health Services and see a medical provider. All of our previously free services including a brief assessment with a counselor, referral assistance, group counseling, calls to the CMHC Crisis Line, the MindBody Labs, and prevention and outreach services will continue to be free. Students will continue to incur a $25 charge for not showing up to a counseling session or for giving less than 24 hours’ notice before cancelling an individual counseling appointment, psychiatric appointment, or group counseling session.
  2. Why did CMHC change the charge for students?
    In the Fall of 2017, many UT students advocated for the elimination of CMHC’s charges for counseling. CMHC could not afford to stop charging because of the impact it would have on our budget, so President Fenves decided to use funds from the Longhorn Network to cover these charges for students. This change aligns with CMHC’s values of making mental health care as accessible as possible to UT students.
  3. Are your services changing?
    Our services are not changing; we still provide short-term individual counseling, psychiatric services, group counseling and prevention and outreach services. We continue to experience a higher volume of students who seek our services, and we anticipate even more students will utilize CMHC with this new change. Whenever a student has any mental health concerns or would like to talk with a counselor, we want them to come to us for help. Our brief assessment and referral team counselors (BART) are always available for same day in-person or phone consultations to work with students to determine the best way to meet their needs given their concerns and the resources available at CMHC. Many students will be able to have their mental health needs met at CMHC, and some students will continue to be referred to mental health providers in the Austin community.
  4. Will all students get free counseling now?
    CMHC does not have the resources to provide individual counseling to every UT student. However, no student who receives individual counseling at CMHC will be charged after January 1, 2018. Many students will continue to be referred to mental health providers in the community; those who are will continue to be offered referral assistance with one of our case managers.
  5. Can I get reimbursed for past visits?
    No. Students will still be responsible for the charges that occurred before December 31, 2017. As always, we work closely with students on a payment plan that fits each student’s need. The Student Emergency Fund in the Office of the Dean of Students is also a resource for students who are unable to pay their counseling charges incurred before December 31, 2017.
  6. Why am I limited on the number of sessions I can have if counseling is free?
    Our individual counseling services are not unlimited. We are a short-term counseling center and only able to accommodate individual counseling on a limited basis. However we do offer free and unlimited group counseling and assistance with referrals in the Austin community. Whenever a student has any mental health concerns or would like to talk with a counselor, we want them to come to us for help. Our brief assessment and referral team counselors (BART) are always available for same day in-person or phone consultations to work with students to determine the best way to meet their needs given their concerns and the resources available at CMHC.
  7. Will the university pay for me to see a mental health provider off campus?
    UT Austin is only subsidizing individual counseling and psychiatry appointments for students at the Counseling and Mental Health Center on campus. Some students who call CMHC seeking help with mental health concerns, depending on their concerns and resources along with availability of CMHC services, are referred to mental health providers in the community. CMHC provides assistance with these referrals and can make recommendations based on the type of insurance a student has and can recommend counseling services available to students on a sliding fee scale. Additionally, Student Emergency Services in the Office of the Dean of Students can assist students who have difficulty paying for mental health services off campus.
  8. I called CMHC in December of 2017 and set up an appointment for the spring semester in 2018 for individual counseling. Will I be charged?
    No. Students will not be charged for any individual counseling appointment received after January 1, 2018, regardless of when the appointment was made.
  9. I saw a counselor in January but before President Fenves made the announcement about this change. Will I be charged?
    If your appointment occured after January 1, 2018 for individual counseling, you will not be charged.
  10. Are these same subsidies for counseling in place for counselors in UHS through the Integrated Health Program and counselors in the academic colleges and schools through the CARE Program?
    Yes. All individual counseling appointments with CMHC counselors, regardless of the location of service, are subsidized.

Charges should never be a barrier to our services

Providing excellent counseling and mental health services for students is our priority, and payment should never be a barrier to our services. We do not expect payment at the time of service and students are never turned away for an inability to pay. We offer generous payment plans and the university even offers options to cover the cost for students who cannot afford the charge.

There are many options for payment:

  1. Pay after the appointment in person with cash, check, MasterCard, Visa or Discover at the UHS cashier’s office or online through What I Owe. The charge is called “Student Fee” on your What I Owe page so that others who might see this page don’t know that you visited CMHC. If you pay the same day, the fee will not show up on your What I Owe page. If you have questions, contact 512-475-7065.
    What I Owe Page
  2. Make a payment plan. If paying our charges creates a hardship, our front office staff will work closely with you to make smaller payments over an extended period of time on a schedule that is tailored for your specific financial situation. If you are on a payment plan we will work with you to lift any bar on your account from these charges to ensure that you’re able to register for classes.
  3. If you’re unable to pay, you can apply for the Student Emergency Services. This fund provides limited emergency financial support to currently enrolled students who are unable to meet essential expenses due to a temporary or unexpected hardship. Simply visit Student Emergency Services in the Office of the Dean of Students (located only one floor below the Counseling and Mental Health Center in the same building) after your service to find out more or apply online.

Avoiding Charges on What I Owe Page

For individuals who prefer to avoid having charges on their What I Owe page, visit the University Health Services Cashier's Office on the 2nd floor of the SSB. This must be done on the same business day as your appointment in order to avoid the charge from appearing on your What I Owe page. UHS accepts, cash, check or credit card for payment.



We're here for you.    We recognize that many UT students are being impacted by historical and recent events. The CMHC holds firm to the university’s values and commitment to diversity and inclusion. Our staff are here to help students navigate through these times. Click here to learn about our resources.



The University of Texas at Austin
UT counseling and mental health home link, go here to get back to the homepage
Thrive free iphone app
facebook
twitter
instagram
youtube


voices against violence


Be That One UT's suicide prevention program

graphic element used to separate sections of content
©2017 The University of Texas at Austin            Accessibility
         UT Emergency Information         Privacy         
Report a Bias Incident         Staff Intranet