How to use telehealth services

The Counseling and Mental Health Center offers services by video and phone, often referred to as “telehealth.” It might be tempting to put your mental health on hold right now, but it’s as important as ever to connect with mental health services.

All you need is an Internet connection, a private location, and a device (any phone, tablet, or a computer with a camera). Telehealth services are confidential, effective, and participatory. You’ll receive the same individualized care as you would in person.

Step One: Call

Call us at 512-471-3515 and select “Option 3” to have a 10-15 minute conversation with one of our counselors. This initial phone call is not a counseling appointment, rather it’s a brief assessment of what’s going on in your life and how we can help. After this initial phone call, you’ll receive a recommendation for services.

Step Two: Before your appointment

Before you log in for your session, consider a few things:

Privacy:If possible, find a private place to meet with your counselor where you won’t be interrupted or overheard. CMHC provides private offices for students with a telehealth appointment. To request a private office, make sure to inquire when you speak to a counselor about services.
Technology: Decide if you’ll be using a computer, phone or tablet and whether you’ll be using the device’s built-in speakers and microphone or using headphones with a microphone.
Disruptions We know disruptions happen—a family member walks in, the fire alarm goes off, the Internet cuts out. We’ll talk with you about how to manage your situation so that disruptions aren’t a barrier.

Step Three: Log in

Individual appointments: Before your scheduled appointment, log in to the MyCMHC web portal and look for a secure message with directions for how to get started. View instructions about how to start your video telehealth appointment.

Groups: Joining groups is a little different, but simple. Learn more about groups offered.

Step Four: Online paperwork

The secure message will direct you to log in to the MyCMHC web portal where you’ll be prompted to fill out some online paperwork. Give yourself about 15-30 minutes before your appointment to complete this.

Step Five: After your session

You’re done until next time. Your counselor might give you some tasks to work on between sessions.

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